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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
270 ratings and 156 comments received in the last 90 days.
04 September 2025
Everything was very straightforward, we did the deal initially via CarWow but George quickly called us and that personal touch secured the deal. From there we completed the deal remotely and visited the showroom later for a test drive.
04 September 2025
Extremely professional service.
04 September 2025
A great experience from start to finish.
04 September 2025
Very satisfied. Joe the sales executive went above and beyond
03 September 2025
Delivery and pick up of my new car was seamless, quick, and efficient. Again made you feel special on such a big day
23 August 2025
Very pleased with all the information. Appointment and collection very goo
20 August 2025
I have purchased several cars from the Centre and I am happy with the service Mark has provided.
19 August 2025
I was in and out within a hour, all paperwork was nice and simple and all questions was answered. My car was part exchanged which took a lot of stress from me and my private plates was already on my New Car all arranged by George
15 August 2025
Everything was handled well. I was given a thorough handover.
04 August 2025
Fast and effective service and quick to provide what options were available with clear details too
04 August 2025
The whole process was exciting and refreshing. We required very quick turn-around and this was provided.
03 August 2025
Very smooth car purchase
02 August 2025
Completely satisfied great service. George was brilliant in helping us with all our queries right up until we drove out. Will look forward in dealing with him again.
02 August 2025
Good comms during the purchase process and well advised in receipt.
31 July 2025
Smooth handover & attention
29 July 2025
I couldn't have asked for better service from Joe. Very good communication, and very efficient.
28 July 2025
Helpful updates on the process and I was offered a lift to collect my car.
12 July 2025
Centre is very clean and welcoming
06 July 2025
The sales side of Stratstone is always effecient and friendly, it is always let down by the aftercare and servicing side.
05 July 2025
Again the staff are a credit to the business.
04 July 2025
Excellent service.
03 July 2025
Kirill and Dylan were exceptional
03 July 2025
George and Don were highly professional and sought the correct solution for me
03 July 2025
First class service. Attentive and made the experience professional and simple.
26 June 2025
Kirill was very knowledgeable and accommodating.
25 June 2025
Kirill was excellent
23 June 2025
Whilst Sam was amazing as always, we purchased a brand new BMW and the valet staff use greasy products which stain the door seals. Products which are used for the interior of the cars s/b carefully selected to ensure they don't leave any residue.
17 June 2025
the whole service was 1st class
10 September 2025
The staff was very helpful and kind
10 September 2025
As I have given, it was extremely fast.
10 September 2025
As above
07 September 2025
All fine
07 September 2025
Arrival was a bit confusing otherwise very good
06 September 2025
Great service and support
05 September 2025
Great all round service from drop off to collection
05 September 2025
The reasons given above. As I said, it's simply because we have a reliable alternative provider, whom we trust and who is significantly cheaper.
04 September 2025
Because of the good service
03 September 2025
Despite Colin's excellent effort I had to return the vehicle to correct a fault that showed up on the brake system the following day, Friday.It was an inconvenience but again Colin arranged for an early inspection and solved problem on Monday .
02 September 2025
As stated above all my concerns and requests were listened to and had already been documented before I arrived. My only slight nick pic is that I checked under the bonnet a day later and two plastic compartment lids were not locked in place.
29 August 2025
Full confidence in the operation
28 August 2025
I am happy with my service however the courtesy car was not great as the air conditioning was not working
28 August 2025
Excellent so far keep up the high professional standards in representing a premium brand
27 August 2025
Fantastic service
27 August 2025
Car was looked after to a high standard
27 August 2025
Your phone system is confusing and not inter connected at all!
24 August 2025
Poor valeting
24 August 2025
As above
23 August 2025
Easy to check in for service but longish wait to get seen for collection and paying the bill.
22 August 2025
Well taken care of kept up to date so communication first class and staff all round were very friendly and willing to help with anything g
21 August 2025
I find the people who work there very helpful
20 August 2025
Was a tad long wait at just under 3 hours but you had plenty of coffee and good internet. Anything under 2 hrs would have been 5 stars!
20 August 2025
It's a compliant
19 August 2025
Service was good, kept informed
19 August 2025
Car service was completed within agreed time and good quality. The reception experience was excellent and I was kept informed at all points.
17 August 2025
Excellent communication and customer service. Friendly and professional
17 August 2025
Excellent customer service
16 August 2025
Excellent communication from the Service FOH team . Excellent throughout and were able to complete a while you wait service at short notice ..
14 August 2025
Comprehensive free health check and safety service completed on time
13 August 2025
It has got worse since the new owners took over. I will not be coming back or recommend them to anyone. They have destroyed a good viable business
13 August 2025
Everything pre quoted and explained in detail.
12 August 2025
My car had notifications I had not seen, and needed a service. Liam was able to fit me in on the same day, to save me another trip. Excellent service!
11 August 2025
Expert Dvise by Staff (Colin)
10 August 2025
The post code given on the company website does not take you to the correct location. The wheel refurbishment used the wrong coloured paint.
09 August 2025
Alex very helpful - kept us informed throughout
09 August 2025
Eru satisfied
06 August 2025
Car returned readily and cleaned
06 August 2025
Really good follow up.
05 August 2025
Was as I expected
04 August 2025
Having booked a "Customer waiting" appointment it was good to get a reminder call the day before. The service receptionist was both friendly and professional throughout, taking time to explain the work carried out.
04 August 2025
They looked very well after my car
03 August 2025
Had MOT wait appointment. All went well. Chose a car wash but wasnt told the car was ready. Sat waiting an extra half hour. Good job i was in not rush. Apart from that all was well.
02 August 2025
Poor communication - issues with phones on last occasion. Invoices etc had to be emailed later. Difficult to get through to service reception. No video of car inspection this time which us a reassuring and useful feature.
02 August 2025
The staff were incredibly welcoming and polite. Kept me informed of what was going on and my car was serviced in no time.
02 August 2025
I'd booked something extra that I didn't need, so the service agent spotted this and removed it from the job sheet. Great, proactive customer service.
01 August 2025
excellent service
31 July 2025
Everything was great. Thanks to Alex for his great support.
31 July 2025
On this occasion I was kept informed of the progress and work undertaken although did not receive a video as on previous occasions.
30 July 2025
Very helpful
30 July 2025
Friendly helpful agent talked me through what I needed to know.
29 July 2025
All good
29 July 2025
See above
28 July 2025
My issue was dealt with promptly and staff were very much customer orientated.
28 July 2025
N has made it all so easy and smooth as above Dr Nizar
27 July 2025
Please read above
27 July 2025
As above
26 July 2025
As before, 30 mins for collection too long
25 July 2025
Good
24 July 2025
Good service and communication. Only slight concern was the change, as it felt high. But as I didn't get a 2nd quote and cannot validate, I will not mark you down
24 July 2025
On this visit we received very good service throughout, a huge improvement over previous visits.
24 July 2025
Very easy
24 July 2025
Specific problem with tyre leaking actually worse and no map upgrade as promised
23 July 2025
I asked for the body shop to look at a part of the car that was damaged (I had called on the Friday before and someone had promised to get them to call me back but no-one did). So it was good that Colin sorted that out for me while I was there.
21 July 2025
Everything was straight forwards from the moment I drove it to the car park,
20 July 2025
Good timely service, staff very helpful
19 July 2025
No courtesy car offered either
18 July 2025
Did everything correctly and nothing wrong
18 July 2025
Very happy with the service
18 July 2025
Excellent, Casey looked after me the whole time, her diligence and caring was exceptional and would be the reason i return and recommend.
17 July 2025
Courteous helpful staff in every role & prompt car service for safety recall.
17 July 2025
Good satisfaction.
15 July 2025
Delta with in a professional manner on arrival with clear explanation of work being carried out.
15 July 2025
There was an initial issue with my MOT booking, which was frustrating at first. However, Megan followed up and resolved the matter efficiently, and Colin provided excellent service on the day. Their professionalism left a positive impression.
15 July 2025
The thing that makes it three star rather than one is that Holly was great when I picked the car up and I would like her good customer serve recognised.
15 July 2025
As above, Natalia Laszkiewicz was really helpful and I am happy with the work which was completed.
14 July 2025
Good service to customer
14 July 2025
Completely satisfied.i was informed with vechile status when required.
13 July 2025
Colin kept me informed, explained everything with a rare clarity rand calm reassurance that ensured a trust that has never been felt with the service team before.
13 July 2025
As above
12 July 2025
Friendly and helpful. The name change isn't the only thing that changed as when I had been before, I didn't feel wanted. It felt like I was there wasting their time, so I was very satisfied and thank you for the warm welcome and excellent service.
12 July 2025
The man receiving me and the receptionist did not have my name on the list. Also having to pay for a courtesy car is a bit disappointing for a high end brand.
10 July 2025
Was kept well informed. Lovely valet of the car. Polite and friendly staff. Many thanks to Colin and my old friend who collected and delivered the car. Also nice to get a message from David Snodgrass.
10 July 2025
Holly who looked after my car was great & professional, just not happy my car needs to be rebooked for something which should have been done when the car was in for recent service
09 July 2025
Very good
09 July 2025
The man who helped me, Liam, was so kind and got a lot of things sorted for me:) He was very knowledgeable and nothing was too much, answered all my questions and made the whole process very seamless, thank you so much for the help :))
09 July 2025
The team at Stratstone in particular Holly Whitrow looked after me very well. Parking was tricky but I was directed to a space on arrival and then shown around the courtesy car. A good explanation of the work carried out provided reassurance.
09 July 2025
They accommodated me as I had a problem on the day with transport to and from the dealership. They rearranged their bookings so they could work on my car earlier and I sat and waited whilst they did my service .
09 July 2025
Staff friendly and sound advice
08 July 2025
It was a pleasure as always
07 July 2025
Efficient. Completed on time. It was a cheerful experience
06 July 2025
The actual work on the car was excellent, just getting information was the problem
06 July 2025
Polite staff but when it came to discussing the problem - felt like I was being called a liar, not interested in seeing photos I had of initial problem that was made worse by still having to drive my grandchildren to school before BMW could look at
06 July 2025
Asked to drop the car in the morning for inspection, inspection only got done late on the day. Lady at the desk wasn't happy with report, asked for second opinion. It took 4 days to get report and a lot of chase from my side to get the report back.
05 July 2025
Not happy with there service No going back.
03 July 2025
Service was completed whilst I waited just over 2 hours. I had access to Wi-Fi and so could work, and refreshments were available FOC
03 July 2025
They are brilliant, especially Kevin !
03 July 2025
Politeness and kindness
02 July 2025
Completely satisfy with the customer service person.
02 July 2025
The communication was excellent from booking appointment to completing the MOT and picking up the car. Appreciate Holly, she was good in communicating the process.
02 July 2025
The customer service was good
01 July 2025
Holly is very helpful, professional and friendly.
01 July 2025
I was overcharged, but the extra charge is due for refund. I was also offered (twice) complimentary car wash, and although agreeing to it, it hasn't been done.
28 June 2025
Everything was excellent
27 June 2025
Very good customer service, can't be faulted
26 June 2025
I got a free sprite from the fridge
26 June 2025
I didn't get the video of the service, I didn't get a breakdown of the condition of the car. I was asked if I wanted the car to be washed, which I agreed - but it wasn't done.
26 June 2025
na
26 June 2025
Good service
26 June 2025
No update no video received
25 June 2025
Transparency
24 June 2025
Excellent customer service from the point I arrived to drop off my car, the chap helped me check in on the system and when I collected the car, Natalia couldnt have been more helpful
24 June 2025
The car windows were dirty
24 June 2025
I think you should look into this and give me a call and I can explain
22 June 2025
Worked smoothly, kept informed. Comfortable place to spend 3 hrs which flew by
22 June 2025
Kept informed all through the process
21 June 2025
Could not fault the service provided by service agent Natalia,additional work carried out at the same time and the vehicle was ready on time -Very good..
21 June 2025
now what it used to be, impatient everything quick, quick, quick
19 June 2025
The whole experience was so easy and all the members of your team that I dealt with were professional and outstanding.
18 June 2025
Excellent service as expected
18 June 2025
Very friendly and helpful staff Nothing was too much to help. Professional
18 June 2025
Disappointed with Stratstone MK. Staff were unhelpful, and Holly was dismissive when I raised concerns about being without a car. My complaint took over a week to get a response, which denied any fault. I won't return if I can avoid it.
18 June 2025
Everything was done as arranged, no messing around.
17 June 2025
Straight forward and seamless.
17 June 2025
Car was a bit late having work completed but kept fully up to date. At all times .offered drinks while waiting.
17 June 2025
Liam was excellent explaining and communicating with me
17 June 2025
They should have told me before booking the appointment
05 September 2025
Great service.