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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
253 ratings and 181 comments received in the last 90 days.
03 June 2026
Staff and sales team were very polite, courteous and also spent time showing me the vehicles on offer and options.
03 June 2026
George Bosher was knowledgeable about the car i wanted to buy, and as a repeat customer ensured i got a good price and realistic trade in value for my old csr
02 June 2026
George was avaliable for any questions I had and made the experience of buying a new car relaxing and exciting.
01 June 2026
Great attention by the sales exec. Good deal and good car.
31 May 2026
There was good communication while waiting for the car to arrive from its stored location after purchasing. Upon collecting the car, we were disappointed to find many marks inside the car. However the Manager made sure to fix this issue.
29 May 2026
Mel was very helpful and explained all that I needed and wanted to know
27 May 2026
Great service again from Adam.
20 May 2026
DIllon has been super helpful every step of the way. We found Joe Gordon to be attentive and kind and informative. Both have gone the extra mile.
16 May 2026
I was informed all throughout the process and received a great service overall.
30 April 2026
Exemplary attention. Found us the car we wanted
28 April 2026
Could not have been better. Helpful guidance through a system designed to confuse the elderly,
22 April 2026
Overall BMW Milton Keynes was very helpful. They arranged the delivery of the car from another garage and followed up with the logistics company to ensure the car was ready for collection on time.
19 April 2026
I had an absolutely fantastic experience thanks to Mel Heir at Stratstone BMW Milton Keynes. From start to finish, he was professional, friendly, and genuinely helpful without ever being pushy. The handover was easily the best I've ever had.
17 April 2026
Mel was very helpful and informative
13 April 2026
Lovely service from Kwesi
11 April 2026
Pauli is knowledgeable, discussed all the options we wanted to consider and enabled us to make up our own minds.
08 April 2026
Great service, friendly staff and all questions answered.
08 April 2026
They were legendary, upfront and honest and the car is great, went through it all thoroughly. Would definetly buy from BMW again as a result as much better customer service here than both Mercedes and Audi which we have bought cars from in the past.
08 April 2026
Excellent experience with Adam, he made the purchase easy from start to finish. We have hectic schedules but Adam found time to get us both in together to make life easier for us to purchase our new cars.
03 April 2026
Great customer service that made buying a new car incredibly easy.
02 April 2026
George Bosher was great from start to finish , kept me updated when things went wrong that weren't his fault and worked hard to fix them and keep me happy
01 April 2026
Rasika Walawe Durage was an excellent sales person and made the purchase a pleasurable experience.
01 April 2026
Sales person explained the different options available and test drive car was well maintained.
31 March 2026
George was honest and didn't overpromise. Throughout he gave the opportunity to change my mind and kept in touch through the delivery process.
30 March 2026
Looked after and listened to
29 March 2026
Excellent service, efficient & knowledgeable - thank you Adam. Super happy with my new car!
29 March 2026
I am very happy with the service I received. Kwesi was amazing. Extreme helpful, polite and knowledgeable
28 March 2026
Very satisfying experience as was dealt with professionally.
28 March 2026
Sam Durage was thoroughly professional and extra helpful as always.
25 March 2026
Kwesi was excellent. Supported me through out the process and was patient and helpful for any questions. He went above and beyond.
25 March 2026
Very impressed with the team at MK BMW. They could not have been more patient and kind dealing with two old stagers ( wife and myself ) And we love our new BMW.
24 March 2026
Mel Heir was easy to contact and responded to my queries in a timely fashion. This was most appreciated. Handover was smooth, but maybe BMW could offer more information on the new operating system (not Mel's fault at all).
24 March 2026
I was very satisfied with the experience Adam provided thank you. He talked everything through with me, we went out for a test drive and he explained the new features of the car together with the finance options and part exchange on my current car.
24 March 2026
Turn around for collecting the car was quick, and the customer service from everyone was 10/10 within the centre.
16 March 2026
Fantastic service as always from George Bosher. His is knowledgeable about the BMW range and nothing is too much trouble. He is responsive to questions and his commitment to customers is admirable. The process was a pleasure thanks to George.
15 March 2026
Overall, I was very satisfied with my experience with the Centre during the purchase and delivery of my new car. Kwesi Addai was really helpful and explained everything in detail. The handover of my vehicle was smooth and well organized.
06 June 2026
Good service and welcomed and good tea/coffee options while on site
06 June 2026
When I booked in for a "waiting" appointment I was advised 3 to 3.5 hours. I said forget the wash to save time. It eventually took 5 hours. What annoyed me, I witnessed the paperwork sitting on his desk for >30 minutes while he chatted to a colleague
06 June 2026
Attention to detail, even when issues are not mentioned.
06 June 2026
Graham, the mechanic who looked after us at Stratstone BMW Milton Keynes, was excellent. He explained everything that was undertaken on our BMW, regarding the recall work and a complete safety check on our car. We were very satisfied indeed.
05 June 2026
Having completed the recall a thorough vehicle check was performed and highlighted faults.
05 June 2026
The service was completed on time with no additional costs and the video I received was reassuring
05 June 2026
Friendly & helpful
05 June 2026
Easy and kept updated
04 June 2026
All the staff I encountered were friendly and professional.
04 June 2026
They couldn't solve the issue with my SOS light for the second time. They have already charged me. I asked for a refund but no response yet.
03 June 2026
They fixed my car under warranty, kept me updated and explained everything. Excellent service.
03 June 2026
Excellent from start to finish
03 June 2026
Very friendly staff, very happy and no issues post Service
03 June 2026
Very good service and appreciated being kept up to date on the car's situation. Felt recognised and approached kindly and proactively.
03 June 2026
Staff was welcoming and used the new key drop off system.
02 June 2026
Graham is the best man
31 May 2026
Very helpful, everything was straight forward and great customer service.
31 May 2026
My car off side bumper scratched and the service center did not take any responsibility
31 May 2026
As soon as I entered the building I was taken care of, told what will be happening and notified about everything.
31 May 2026
Customer service was fantastic
30 May 2026
Car was booked on for MoT and recall on Starter motor. When I dropped the car off , I was told both would be done. MoT was done quickly and efficiently. Starter motor was never going to get replaced as they are on back order with others waiting.
30 May 2026
The service provide was exceptional. The service team, incl pickup drivers always go above and beyond.
30 May 2026
Satisfied
29 May 2026
Uma (Sadly I cannot remember the advisor name) was helpful, professional and kept me informed at all times.
28 May 2026
Overall, I was happy with the service provided, as well as with the service advisor. He kept me up to date throughout, talked me through the findings, and was professional and helpful.
28 May 2026
Easy check-in. Kept up to date with how the service was going and any extras that were recommended. Staff very polite and helpful.
27 May 2026
I always get great service from Natalia, she is a great individual to deal with and the car was ready on time
27 May 2026
Staff were really helpful and friendly.
27 May 2026
I had a problem, I contacted them via internet around 23:00, I had the car fixed the following day at the time that was more convenient for me. Graham Anderson and team are amazing.
27 May 2026
Always happy with the service and the professionalism displayed.
25 May 2026
Very helpful
24 May 2026
I got my days mixed up turned up a day earlier than booked In for , but that wasn't a problem for BMW the fitted me in that day . A*** service
24 May 2026
Very professional, well organised, good communication.
23 May 2026
Car was dropped off approx 9:15am. Told would be ready around 4:30-5pm. Arrived and car hadn't been in the workshop yet. Ready at 6pm, however screen wash not topped up. Was put back in but found someone only put water in it, not washer fluid.
23 May 2026
Muhammad was extremely helpful and provided a brilliant service.
23 May 2026
I had to let you know 3 times what my work address was for collection. Also I filled in the online check in and said I don't want the car washed. I was still asked on collection. What was the point answering the question online?
23 May 2026
My car was fixed well, i was informed step by step of the process from start to finish.
22 May 2026
Excellent communication and service. It could've been better if you had adequate tyres stocked. I had to come back the next day to get my car.
22 May 2026
Completely satisfied
22 May 2026
Service was perfect from start to finish!
21 May 2026
Friendly staff & good service levels.
21 May 2026
Nataliea was very attentive and looked after us very well, highly recommended
21 May 2026
Graham was polite, welcoming and kept me informed of progress with the MOT.
21 May 2026
Good
20 May 2026
Great service, Graham and the team were fantastic!
20 May 2026
Great customer service. Staff is very friendly and helpful.
20 May 2026
Alex gave the best service I'd ever had, even taking me to the carpark to ensure my car was washed. He also knew the car / engine well and had advice on bodywork detailing. No hard sell on a couple of minor recommendations.
20 May 2026
Work done to standard and on time
20 May 2026
Brilliant team. Natalia was amazing and sorted out 4 extra tricky jobs on my Alpina. Her customer service was simply fantastic.
18 May 2026
Graham got everything sorted straight away and made everything smooth. Ordered me a taxi home too.
18 May 2026
Everything went to plan. No dramas
16 May 2026
Seemed to do a thorough job and i had a complimentary car wash. I love the video health check .. it's a nice touch :)
15 May 2026
All good. Excellent customer service from the technician and staff at BMW Milton Keynes. However the customer service provided by the call centre (Lithia) was poor.
15 May 2026
Great customer service from everyone encountered
15 May 2026
Very professional operation.
15 May 2026
Work completed on time & kept informed on progress.
15 May 2026
My Dash doesn't show the new discs and brake pads on the service report. It only shows oil, spark plugs, air filter etc. For me to have to come in to have this updated is a large inconvenience.
15 May 2026
I had an excellent experience with Natalia at Stratstone BMW. She was professional, knowledgeable, and extremely helpful throughout the entire process. Natalia made everything smooth and stress-free, keeping me informed at every stage
15 May 2026
Nicola and Mark kept me updated every step of the way. Repairs completed so timely! Customer care at its best!
15 May 2026
Good service provided
14 May 2026
I was extremely happy with the manner and updates i received from Stratstone, however, im totally unhappy with final conclusion I receive from BMW Uk (ConnectedDrive Escalations team) to issue i have with connecteddrive on my 2year old I4 BMW
14 May 2026
Excellent technical support and hospitality
14 May 2026
The checkout process with quick. I needed the car back early afternoon and Graham was really helpful to ensure that the car was ready. He kept me informed which was very much appreciated.
14 May 2026
It's clean, comfy seating area, choice of hot & cold drinks, comfortable environment. Staff friendly & helpful, Raushick (not sure how you spell his name) was particularly helpful with my service which then lead into a warranty repair was amazing.
13 May 2026
100% professional as you expect the brand to be. The recall issue was fixed under BMW extended warranty.
13 May 2026
As always proffessional service
13 May 2026
I was welcomed into the service center before even getting to the reception desk and then told exactly what would happen with my car and offered the chance to bring the service up to date on the day without a re book.
12 May 2026
Mr.Mohammed Islam Was amazing, professional and respectful
12 May 2026
No complaints, everything went well and was taken care of by the service team. A pleasant experience
12 May 2026
Natalia did a good job.
12 May 2026
Very good service.
09 May 2026
Very disappointed with the customer service experience at BMW Milton Keynes. The welcome was not friendly or professional, and I did not feel valued as a customer. Both customer service staff members repeatedly told me that I should go to BMW London
08 May 2026
Graham was very nice and welcoming
07 May 2026
Very professional and great service
06 May 2026
The gentleman who served us was competent and friendly.
06 May 2026
All good. Somewhat expensive. But car drives better. Given back clean.
06 May 2026
Alex was excellent.
05 May 2026
The staff were curtious and friendly
05 May 2026
Quick service and friendly staff
05 May 2026
In the 25 Years I have been using this dealership, Natalia was by far the best service advisor I have dealt with.
03 May 2026
Great help from Graham Anderson getting my car sorted and quicker than expected and patiently answering many questions
02 May 2026
Car returned after airbag replacement valeted, very clean
02 May 2026
Excellent service and staff.
01 May 2026
Very good service, and staff
01 May 2026
Car not washed requested work not carried out, no follow up call received as promised.
30 April 2026
Despite completing online check in and requesting two additional items were looked into and ticking for the car to be washed. Neither item review or wash was done.
30 April 2026
Car not washed or vacuumed, a discount was offered but not applied
29 April 2026
Good professional and personable service
29 April 2026
Courteous parking guidance and reception. Prompt, attentive service by Ian. Professional, friendly, relaxed. Calm, spacious, comfortable waiting area. No annoying music. TV muted with subtitles - perfect. Good coffee machine. Clean loos. V well done!
28 April 2026
I had mentioned 2 issues. They fixed one and assumed the other one would resolve alongside. It didn't. In fact its worse now. I have had to book an appointment again which is a month later.
26 April 2026
Everyone is always helpful and friendly
23 April 2026
Excellent customer service fom Graham
23 April 2026
Just a little 'niggle' - could you please make sure that the drivers seat settings are returned to their original positions - especially important for manually adjusted seats.
22 April 2026
Because it was
21 April 2026
Service completed within the agreed time.
21 April 2026
Staff bent over backwards to accommodate me being short on time, friendly and always happy to deal with you which is a nice touch.
20 April 2026
Service [MOT] = Very Good Bodyshop = Not So Good, Vehicle needs to come back in as work is not to standard!
19 April 2026
Very attentive and clear Mohammed was very good excellent customer care
18 April 2026
I was dealt with courteously and speedily.
18 April 2026
Elite service and loved the courtesy car provided. Alex was really helpful and he provided a seamless easy service
18 April 2026
All good.
11 April 2026
Very easy
11 April 2026
Team were great
11 April 2026
Ben was very helpful and kept me informed
11 April 2026
Awesome service! Ian ( BMW MK) was very friendly and helpful throughout the process.
11 April 2026
From the very beginning, Graham was fantastic and listened to my concerns. He reassured me that they would take care of the issues with my car. His professionalism, attention to detail, and clear communication left me completely satisfied!
10 April 2026
Mo been very polite and excellent
09 April 2026
Efficient, professional and friendly service
09 April 2026
Thorough service but expensive to solve what I see as design issues. Over £100 to clear a filter in the washer bottle that had nothing but screen wash ever added to it. And less than 3 years old.
09 April 2026
Was completely aware of all stages of what was going on with great communication
09 April 2026
Not following customer instructions.
08 April 2026
No courtesy call when clear I wouldn't be getting my car back in the specified time. Had to call to finally get an update. Identified an issue, but didnt inform until pickup, so no quote or effort to offer to fix it. Wrong alloys and too late to fix.
07 April 2026
Kept waiting and didn't find the representative social skills and communication very good
04 April 2026
Expectations managed appropriately and accordingly.
02 April 2026
Graham/Natalia were amazing
01 April 2026
They were flexible as had told I would be late and were patient when I was working during my wait period
31 March 2026
I was well looked after and you provided courtesy car which was interesting for me as first drive in an EV
31 March 2026
Nocking noise detected still persistent, despite expensive new replacement parts. Asked for a dash cam pro, was charged as per invoice for a dash cam pro, but got the standard installed instead. Calls not being returned.
27 March 2026
I was booked for service with a sit and wait 2 hour slot. I arrived 10 minutes before but had to wait over 20 minutes to give my keys in. Then it was 35 minutes after the slot ended to get my keys back.
27 March 2026
Loverly Environment accompanied by pleasant & Polite Staff..
27 March 2026
Prompt courteous service as ever. However my vehicle health check reported a nail in one tyre. Afterwards I checked the tyre and took the car into the tyre centre to have it checked there as well. Neither of us could find any nail. Hence the 3 *s
26 March 2026
Service was carried out efficiently but from being notified that it was complete to actually driving away was protracted, rhe car was washed (thank you) but the wait for this was extraordinarily long
26 March 2026
my car was in a nationwide recall for rear restraint failure 2.5 years ago and despite nobody using the rear seats the same error message is now showing again. You refused to look at it again and wanted me to charge for having it fixed.
26 March 2026
Good service kept up to date on progress
26 March 2026
transparent service and customer care
26 March 2026
I had an outstanding experience with Graham at BMW. From start to finish, his level of customer service was genuinely exceptional. He was professional, attentive, and incredibly reassuring throughout every stage of the process.
26 March 2026
I had booked my car in to be diagnosed on Thursday and heard nothing until late Friday and then it was just a notification to say they hadn't managed to get to my car and it would then be the next week. Then called Tues to tell me what work was neede
24 March 2026
After a couple of bad experiences on previous visits to the dealership, this visit was a total reversal. Natalia in service was excellent, the repair on car was carried out brilliantly and so far had not failed unlike the previous repair.
24 March 2026
Fantastic experience start to end...I was really looked after.
24 March 2026
Very happy, Ben helped me sort out the issues I had with the car in the first few weeks of ownership!
23 March 2026
Professional and great service
22 March 2026
Muhammed explained the exact service to be done on the car and the reception was nice as usual
22 March 2026
Average experience from booking, to trying to get a cost for battery repalcement, to the actual price for labour which was extreme. Then less than 48hrs same issue reoccured.
21 March 2026
Everything was as planed and expected.
21 March 2026
Great communication
21 March 2026
I have spoken to their service manager as well. Also they promised they will be sending an email for the complementary MOT to company for this inconvenience but i haven't received any email from them.
20 March 2026
I was well looked after
17 March 2026
Very organised when i booked in and very helpful
17 March 2026
Carried out the work and billed the selling dealer.
17 March 2026
Staff were very courteous and helpful. The work carried out was explained well by the rep and broken down into which parts were covered by my service plan, and those which required separate payments. 4 stars given due to the waiting time of 3.5 hours
15 March 2026
turned up reception closed due to staff late. lost key when collecting vehicle. Service reception communication to rental company quoted contaminated/mud in the job which is incorrect. Request for wipers not done. Tyre pressure not adjusted and more
14 March 2026
Holly was very good in arranging extra work at short notice and keeping me informed of progress
13 March 2026
Everything went well.
13 March 2026
Great service from Graham on the service desk. Quick and efficient
FIND Stratstone Milton Keynes BMW
Address
- Northfield Drive, Northfield, Milton Keynes, Buckinghamshire, MK15 0DQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01908 036075
Milton Keynes as well as surrounding areas including Leighton Buzzard, Newport Pagnell, Buckingham and Towcester
Address
- Northfield Drive, Northfield, Milton Keynes, Buckinghamshire, MK15 0DQ
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01908 036219
Milton Keynes as well as surrounding areas including Leighton Buzzard, Newport Pagnell, Buckingham and Towcester
Address
- Northfield Drive, Northfield, Milton Keynes, Buckinghamshire, MK15 0DQ
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01908 036219
Milton Keynes as well as surrounding areas including Leighton Buzzard, Newport Pagnell, Buckingham and Towcester
03 June 2026
It's about the people from entry through to sale the experience was delightful.