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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
321 ratings and 161 comments received in the last 90 days.
03 January 2025
Everything was on time and effortless. Great service from the team and nothing was an issue.
30 December 2024
Paolo was very helpful and efficient at guiding me through the sale process, which does seem to have got more complex and time consuming this time. He kept me informed throughout the process and was a pleasure to deal with.
28 December 2024
Great service from Mark and Don
28 December 2024
Car was brought from Milton Keynes bmw. Fantastic customer service. Paolo kept us well informed and updated through the purchase and has great customer service.
23 December 2024
I think I invoked sods law by deciding to pick up my new car on Friday 13th! This is my twelfth new car and its safe to say it was the worst pick up ever. Not enough words allowed here to describe why. Mark Milton remained professional and excellent
18 December 2024
All my pre-purchase questions were answered, my pre-purchase funding delay was handled patiently, and when I collected the car I was shown through the controls. All staff were friendly and helpful throughout
12 December 2024
Kirill kept in touch throughout the process and made the purchase and collection very easy for me.
12 December 2024
We dealt with Mel Heir who provided the perfect balance of information, support and efficiency. We had already prepared a fully built spec before arriving and this became the starting point for the conversation. But very responsive to our questions.
06 December 2024
Very smooth transaction and pick up of new car.
06 December 2024
Mark was excellent
04 December 2024
Dillon's calm , collected and professional approach combined with a good sense of humour made the experience a very positive one.
28 November 2024
Everything was explained very clearly, Kirill took the time to ensure we were comfortable with every decision. Picking up the cars was also a lovely experience
25 November 2024
Car was ready for collection, even had a big bow on the bonnet.
25 November 2024
On time and met all expectations, especially Dillon Appleby
24 November 2024
Mark made the whole process smooth and the car was presented very well!
22 November 2024
Really good.
22 November 2024
Paolo Masala always looked after me and my daughter for many years hence why we always come back
18 November 2024
George Bosher has been absolutely fantastic throughout the process
13 November 2024
Good sales and support team
13 November 2024
Polite, informative, no hard sell. Buying a car can be stressful as it's an expensive thing to do. The experience at Milton Keynes was great.
09 November 2024
Whole process was very easy. There was an issue with collection of the car as it had been recalled but it couldn't have been dealt with any better
07 November 2024
Superb service by George Bosher
05 November 2024
The team at milton keynes Stratstone are great .. especially Don and Dillon who made the whole process easy
04 November 2024
Paolo made us feel comfortable and did not feel pressured at all to make a decision. We were given alot of time to think and the experience was not stressful. Paolo knew we needed a car quickly and was good at managing our expectations.
04 November 2024
George was very helpful and friendly and was a pleasure to deal with.
04 November 2024
George was prompt, courteous and went out of his way to find the car I was looking for.
03 November 2024
very responsive and got me a very good deal
28 October 2024
Kirill has helped me with everything and I didn't worry about anything. It was so easy and stress-free. Just wanted to thank him again.
28 October 2024
I was informed every step of the way
26 October 2024
I can't explain at all from start to finish of my process
24 October 2024
Excellent communication and helpful sales
23 October 2024
Keep me informed what need to bring etc
22 October 2024
Mark Milton was the sales lead and the transaction was efficient, professional and I enjoyed the process. Would happily recommend him.
21 October 2024
Excellent communication, great advice and just a fantastic experience.
19 October 2024
I arrived at 1700 on a Friday evening, having had no luck at my previous two BMW dealerships. Despite the time of day Kirill (Grigoryev), spent well over an hour going through what I was looking for and going over the spec I had prepared.
08 January 2025
Again great service
08 January 2025
Excellent communication throughout the whole process from booking to on the day ..Very impressed with the Saturday morning team . Excellent explanation from Liam ..
06 January 2025
Thank you Natasha and Roger
05 January 2025
I booked a waiting appointment for my car's MOT and was kept informed as the work progressed.
02 January 2025
Staff were very cordial
01 January 2025
Easy and efficient.
01 January 2025
No fuss process
30 December 2024
Completed repair in time specified
30 December 2024
Staff were polite as usual, service was booked easily but quite far in advance, £400 for an oil and filter change is excessive for max 30 min work, car was also sent back with service lights still on. very very poor !! this will cost me more money.
30 December 2024
The service was efficient and on time - but previously there has been a 'health check' provided for this type of service plus a video from the technician. I didn't receive this which is disappointing considering the cost .
29 December 2024
Attended to promptly
28 December 2024
They found a missing part and without asking ordered it foc
28 December 2024
Over the 2/3 years of visiting I don't think I've ever had visit where something has not gone wrong.
28 December 2024
When I highlighted the issues I was told I was in the wrong eventually video evidence proved I was right
26 December 2024
They fixed my tyre when I could get to the garage and made sure id get there safely
25 December 2024
Didn't wash car and didn't contact me with an option to fix windscreen washers. Had to buy a new assembly myself and fit.
24 December 2024
A* staff very politely
23 December 2024
I was satisfied with the service received from this site
23 December 2024
Quick process
23 December 2024
Liam was very helpful and polite
23 December 2024
Steven was excellent. Friendly and efficient.
22 December 2024
The MOT and safety recall were done ok but other work I requested and authorised from the vehicle safety check were not done! I was told there would be a follow up call but this didn't happen.
22 December 2024
Friendly welcome and work was completed quickly.
19 December 2024
Car is never ready on time. Communication is poor, I had to chase for updates every time. Car was meant to be in for 1 day and ended up being 3 with no warning or real apology for the inconvenience. This is not the first time either. I am changing my
19 December 2024
Work completed as described on time
19 December 2024
Not communicating what was going on
19 December 2024
Issue was a recall. Dealership rejected on grounds of 'too busy' and directed to BMW Assist. Dealership accepted instruction from BNW Assist. Why make the customer work harder and incur inconvenience?
19 December 2024
we called them in an emergency with a blown tyre, they ordered a new one to fit later in the day, then gave us a lift up the city centre to go shopping and make our restaurant reservation
18 December 2024
Natasha is always very helpful and keeps me informed on the process of the work being done on my car
18 December 2024
Extremely satisfied a superb BMW experience, service advisor Natasha Asif was so helpful from booking to completion, cannot praise her enough.
18 December 2024
Good service overall but its expensive
18 December 2024
Again, because I received a good service
17 December 2024
.
16 December 2024
I was surprised there was no mention of the noise from my exhaust.
16 December 2024
Pretty good apart from it took a little longer than expected. Was expecting around 2 hours and it took 3.
16 December 2024
Everything was completed professionally, a pleasure to do business with a company that treats you like a human being
15 December 2024
a small job turned into a bigger job n rather then be kept waiting offered me a courtesy car was more then happy to accept
14 December 2024
Had a small problem with new car, rectified really quickly, great customer experince, I cant fault the team who looked after me.
14 December 2024
Had to wait 35 minutes to be seen as I was forgotten by the person who met me
14 December 2024
I think that the service given was extremely professional and polite.
14 December 2024
Kevin was great at keeping us informed.
13 December 2024
I would recomment the Milton Keynes garage to any BMW user
13 December 2024
No issues
13 December 2024
Only small matter was that I thought I had booked a lift into work, but was told that service no longer available. Understand why maybe you don't do it anymore but advance warning would have been appreciated
13 December 2024
Reason being I have requested my car to be washed and MOT need to be done which I booked an appointment for but in the end they did service but not car wash and MOT. I have been told that they were too busy even though they had my car for whole day..
13 December 2024
Natasha Asif dealt with my booking and was both very professional and efficient. I was kept informed of progress and received a courtesy call a couple of days before the appointment to run through the relevant details.
12 December 2024
As above, everything went well on the day
12 December 2024
Far from perfect, still waiting for VAT receipt
12 December 2024
Have used before when I owned an e90 now moved to an F30 good experience
12 December 2024
The only bit of feedback I have is that I was asked if I wanted my car hoovered, I said I wanted it hoovered. It was not hoovered when I collected.
12 December 2024
Lady who looked after me explained everything. Receptionist was also first class.
11 December 2024
When you get there the service is fine, but been trying to call up as not been able to attend and have tried 4x for a phone call back with no avail
11 December 2024
Staff very polite and helpful service is excellent.
10 December 2024
Would have been 5 stars, however I wasn't advised that the tracker for the vehicle had been disconnected during the inspection and wasn't reconnected afterwards. This has resulted in me not being able to claim business miles since.
09 December 2024
The reception staff are fantastic, particularly those working on Saturdays - however, the length of wait is long and this does impact overall satisfaction levels
09 December 2024
Service advisor was fantastic, good communication, nothing too much trouble and a simple process on the day. Helpful video from the technician who serviced my car also giving me reassurance of what work will be needed.
09 December 2024
I was kept informed throughout the service.
09 December 2024
Felt looked after
08 December 2024
Took a while to get an appointment. Parking is shocking. Will say the service adviser was great.
08 December 2024
The service was effective and carried out quickly
08 December 2024
Usual excellent service
08 December 2024
Helpful and friendly
07 December 2024
Found an issue with my car I wasn't aware of
06 December 2024
It is obvious, with no final service check I was without a car for three days. Not a happy camper for the sake of one faulty new spark plug
06 December 2024
The service was good
06 December 2024
Great service
06 December 2024
The service team care about customers and you are treated well
05 December 2024
Good service and comms
05 December 2024
Self explanatory
05 December 2024
Chris called and emailed me with updates
05 December 2024
BMW Milton Keynes did a good job
04 December 2024
The recall was done and a health check as well as complimentary clean
04 December 2024
Professional and efficient.
04 December 2024
Natasha Asif was brilliant.
04 December 2024
Friendly, professional, informative and prompt service throughout. Including front of house staff and also staff in your garage facilities.
04 December 2024
They had the car for 10 days, told me all issues had been resolved, I went to collect it and no, they had not finished the car. Why does nobody physically check??
04 December 2024
Same reason
04 December 2024
The Natasha Asif who is customer facing in the service department and the technician Dale Armitage who carried out the work on my car gave me a good sense of reassurance that my car was in good hands.
03 December 2024
End to end experience was smooth, showed consideration to the customer at each step and went above and beyond with an inspection i didnt expect for the original booking with no pressures.
03 December 2024
Felt confident everything was taken care of
03 December 2024
Polite professional
03 December 2024
Steve at service reception was good . I collected the car in the dark and noticed the car had not been washed, as promised
03 December 2024
Courtesy, politeness and efficiency of staff. Very satisfied with work carried out.
02 December 2024
The overall experience was very good. But some costs like the tyre cost, was much higher than the market prices.
02 December 2024
Had to chase to find out when car was ready. Got feeling it hadnt been started when i rang at 17:00. Pre booked a winter check up which wasnt done. Also purchased a sat nav upgrade on the app which hasnt yet been installed.
30 November 2024
Again, relatively high score mainly because the service centre got the job done [in the end] and the high [5*] professionalism and courtesy shown by the representative [Liam]. Just a pity that due to delays the job took so much longer than expected.
29 November 2024
Great service although the car wash wasn't as thorough as I'd like but it's complementary
29 November 2024
Car returned excellent
28 November 2024
My car was repaired as described, however there was about a 4 week wait between me booking car in and vehicle going into the dealership.
28 November 2024
Excellent
27 November 2024
Holly was excellent, best service yet!
27 November 2024
The service team were very good, however the valeting team let you down. Loan car was dirty, coffee stains in the cup holders, the boot full of garden debris plus the electrical charger was just dumped in the boot. Alerted the service team on the day
27 November 2024
Very efficient
27 November 2024
Price of checking fuse could be better
27 November 2024
All explained. Liam was excellent.
27 November 2024
Very professional work force.
27 November 2024
Good service
27 November 2024
Just not quick and customer focused
26 November 2024
Good waiting area; was able to work while waiting; all work completed within my expected timeframe; vehicle health check video was useful; good communication and good customer service from service advisor; car handed back tidy and clean.
24 November 2024
All started when I drop my car. The team have a new procedure and I can now park the car in the first available place and go directly to the service's desk. The staff was waiting for me, they took my keys, reconfirm my contact details and that was it
23 November 2024
I was very satisfied, but my tyre pressures were set at 2.2 all round. I thought back and front should have been different on my X3 X drive? I now have an alert on the car computer so maybe I am right...Hence 4* Car cleaned inside and out. TY.??
23 November 2024
Friendly helpful staff
23 November 2024
Good customer service
22 November 2024
All went well
22 November 2024
Considering the issue they caused.
22 November 2024
It was ok apart from I mentioned my tyre pressure alert had come on the day before and could these be done? I was told yes but they were not. Disappointing as spoiled an otherwise Ok experience. Had to do myself when got home.
22 November 2024
Staff are really friendly and professional
21 November 2024
All nice shiny customer service great Management not very good
21 November 2024
I have to invest my money now to repair the damage that was done during free recall .. not satisfied at all
18 November 2024
Service was excellent
18 November 2024
Natasha was the advisor who looked after me and she has been more than helpful. She explained the entire process thoroughly, made sure that I understand all the requirements and provided the information i was after. They looked after my car very care
18 November 2024
Too expensive, I will be looking for an alternative garage.
17 November 2024
Apparently anti roll bar links needed replacement at £310 but actually had them replaced just before the service so that can't be right. And the service light wasn't reset. Other than that a straight forward experience
16 November 2024
Natasha is a great ambassador for BMW!
12 November 2024
Totally satisfied my car was washed and hoovered , complimentary on my return.
30 October 2024
I've been lied and had to spend more money for something perfectly in good condition ( tyre)
23 October 2024
I couldn't make my time on Monday and asked if I could come today instead and have a courtesy cay. I was told yes to this on Monday. When I arrived this morning I had not been registered on the system and there was no curtesy car available.
20 October 2024
Roger Hughes and Natasha Asif were exceptional and understanding for the issues that I raised with the car. Did their best to help resolve most of them.
20 October 2024
Happy with the service I was provided with
20 October 2024
Staff were very friendly and helpful They approached me with respect and treated me as they would with any other customer in the showroom compared to experiences I have had in other BMW dealers I did not feel uncomfortable
20 October 2024
It was easy and quickly fixed. The ladies on service reception were helpful, friendly and had a smile.
20 October 2024
The time I had to wait for a MOT was too long. And both times after the car being washed I've had to take the car somewhere else to complete the wash and clean.
19 October 2024
The service agent Chris is exceptional, he is incredibly attentive. A total asset to the bmw team
18 October 2024
Natasha was very helpful and informative
18 October 2024
The team are lovely, I've never had a bad experience here and will continue to return
04 January 2025
Good communication throughout the process. Felt that is was personal and not