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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
401 ratings and 212 comments received in the last 90 days.
25 November 2024
On time and met all expectations, especially Dillon Appleby
25 November 2024
Car was ready for collection, even had a big bow on the bonnet.
24 November 2024
Mark made the whole process smooth and the car was presented very well!
22 November 2024
Really good.
22 November 2024
Paolo Masala always looked after me and my daughter for many years hence why we always come back
18 November 2024
George Bosher has been absolutely fantastic throughout the process
13 November 2024
Good sales and support team
13 November 2024
Polite, informative, no hard sell. Buying a car can be stressful as it's an expensive thing to do. The experience at Milton Keynes was great.
09 November 2024
Whole process was very easy. There was an issue with collection of the car as it had been recalled but it couldn't have been dealt with any better
07 November 2024
Superb service by George Bosher
05 November 2024
The team at milton keynes Stratstone are great .. especially Don and Dillon who made the whole process easy
04 November 2024
George was prompt, courteous and went out of his way to find the car I was looking for.
04 November 2024
George was very helpful and friendly and was a pleasure to deal with.
04 November 2024
Paolo made us feel comfortable and did not feel pressured at all to make a decision. We were given alot of time to think and the experience was not stressful. Paolo knew we needed a car quickly and was good at managing our expectations.
03 November 2024
very responsive and got me a very good deal
28 October 2024
I was informed every step of the way
28 October 2024
Kirill has helped me with everything and I didn't worry about anything. It was so easy and stress-free. Just wanted to thank him again.
26 October 2024
I can't explain at all from start to finish of my process
24 October 2024
Excellent communication and helpful sales
23 October 2024
Keep me informed what need to bring etc
22 October 2024
Mark Milton was the sales lead and the transaction was efficient, professional and I enjoyed the process. Would happily recommend him.
21 October 2024
Excellent communication, great advice and just a fantastic experience.
19 October 2024
I arrived at 1700 on a Friday evening, having had no luck at my previous two BMW dealerships. Despite the time of day Kirill (Grigoryev), spent well over an hour going through what I was looking for and going over the spec I had prepared.
15 October 2024
I was very satisfied with my experience during the purchase and delivery of my new car. George Bosher was professional and attentive, guiding me through each step of the process. They ensured that I was well-informed about the vehicle
07 October 2024
Every thing was made very easy with no complications.
04 October 2024
Staff all very friendly and helpful. Process was seamless
03 October 2024
Never had to wait to see anyone and first rate service
02 October 2024
Car was ready with my personal registration. It looked sensational!
02 October 2024
We were extremely happy, again we were keep up to date about everything during the purchase.
01 October 2024
Kirill our sales rep great for us again. Twice in 3 years
01 October 2024
The pick up of the car was easy, giving us plenty of notice and helped us get the registration early when requested
30 September 2024
Outstanding service as always from Sam Durage
28 September 2024
Dillon was very attentive at all points of our negotiations and handover
27 September 2024
Excellent facilities and very welcoming
26 September 2024
Extremely satisfied, Sam helped me throughout the entire process
25 September 2024
Seem less and no stress at all.
22 September 2024
Went above and beyond and nothing was a problem. That's why I come back to Mark.
21 September 2024
Very happy with my car and purchase arranged by Sam
21 September 2024
I was pleasantly surprised by the level of competence and professionalism of the staff. I received comprehensive answers to any question regarding the technical data of the car, its configuration, and the financial aspect of the deal.
19 September 2024
Garage was very friendly especially our sales advisor George bosher
19 September 2024
Professional service
18 September 2024
They were able to suit when I could pick it up. It was a completely efficient and pleasurable experience throughout the purchase and delivery. Well done George.
17 September 2024
Really good. Felt special and relaxed. Nice environment and the car was prepped and looked great in the reception area.
15 September 2024
Very happy
10 September 2024
Kwesi provided an exceptional service from friendly introductions to lots of informative information. He went through all my questions and inquiries thoroughly and explained in great detail. He really made the process enjoyable and is real credit!
10 September 2024
I had a good customer experience. Staff were patient and helpful
07 September 2024
Friendly, professional and refreshingly honest advice on the choice of cars that were best suited to our personal needs. Also worked hard on getting us the 'right' deal for our preferred car.
29 November 2024
Car returned excellent
29 November 2024
Great service although the car wash wasn't as thorough as I'd like but it's complementary
28 November 2024
My car was repaired as described, however there was about a 4 week wait between me booking car in and vehicle going into the dealership.
28 November 2024
Excellent
27 November 2024
Good service
27 November 2024
Just not quick and customer focused
27 November 2024
Very professional work force.
27 November 2024
Price of checking fuse could be better
27 November 2024
Very efficient
27 November 2024
The service team were very good, however the valeting team let you down. Loan car was dirty, coffee stains in the cup holders, the boot full of garden debris plus the electrical charger was just dumped in the boot. Alerted the service team on the day
27 November 2024
Holly was excellent, best service yet!
27 November 2024
All explained. Liam was excellent.
26 November 2024
Good waiting area; was able to work while waiting; all work completed within my expected timeframe; vehicle health check video was useful; good communication and good customer service from service advisor; car handed back tidy and clean.
24 November 2024
All started when I drop my car. The team have a new procedure and I can now park the car in the first available place and go directly to the service's desk. The staff was waiting for me, they took my keys, reconfirm my contact details and that was it
23 November 2024
Friendly helpful staff
23 November 2024
I was very satisfied, but my tyre pressures were set at 2.2 all round. I thought back and front should have been different on my X3 X drive? I now have an alert on the car computer so maybe I am right...Hence 4* Car cleaned inside and out. TY.??
23 November 2024
Good customer service
22 November 2024
Staff are really friendly and professional
22 November 2024
It was ok apart from I mentioned my tyre pressure alert had come on the day before and could these be done? I was told yes but they were not. Disappointing as spoiled an otherwise Ok experience. Had to do myself when got home.
22 November 2024
All went well
22 November 2024
Considering the issue they caused.
21 November 2024
I have to invest my money now to repair the damage that was done during free recall .. not satisfied at all
21 November 2024
All nice shiny customer service great Management not very good
18 November 2024
Natasha was the advisor who looked after me and she has been more than helpful. She explained the entire process thoroughly, made sure that I understand all the requirements and provided the information i was after. They looked after my car very care
18 November 2024
Service was excellent
18 November 2024
Too expensive, I will be looking for an alternative garage.
17 November 2024
Apparently anti roll bar links needed replacement at £310 but actually had them replaced just before the service so that can't be right. And the service light wasn't reset. Other than that a straight forward experience
16 November 2024
Natasha is a great ambassador for BMW!
12 November 2024
Totally satisfied my car was washed and hoovered , complimentary on my return.
30 October 2024
I've been lied and had to spend more money for something perfectly in good condition ( tyre)
23 October 2024
I couldn't make my time on Monday and asked if I could come today instead and have a courtesy cay. I was told yes to this on Monday. When I arrived this morning I had not been registered on the system and there was no curtesy car available.
20 October 2024
Staff were very friendly and helpful They approached me with respect and treated me as they would with any other customer in the showroom compared to experiences I have had in other BMW dealers I did not feel uncomfortable
20 October 2024
It was easy and quickly fixed. The ladies on service reception were helpful, friendly and had a smile.
20 October 2024
The time I had to wait for a MOT was too long. And both times after the car being washed I've had to take the car somewhere else to complete the wash and clean.
20 October 2024
Roger Hughes and Natasha Asif were exceptional and understanding for the issues that I raised with the car. Did their best to help resolve most of them.
20 October 2024
Happy with the service I was provided with
19 October 2024
The service agent Chris is exceptional, he is incredibly attentive. A total asset to the bmw team
18 October 2024
The team are lovely, I've never had a bad experience here and will continue to return
18 October 2024
Natasha was very helpful and informative
16 October 2024
The work was carried out within a timetable that suited me and meant I was not without a car for more than a day.
15 October 2024
I am still experiencing the same issue that I reported. Also, noticeable steering judder. But car was release by BMW for my usage?
15 October 2024
Good and trustworthy.
14 October 2024
From the first phone call to book the car in for its MOT, to the end result, everything worked like clockwork. The collect and deliver men were particularly cheerful and pleasant.
14 October 2024
Liam was very good while handing over the car after fixing the product recall service.
14 October 2024
I was satisfied with the experience at Milton Keynes but I was disappointed with the booking process as there was no option to organise for a courtesy car. So on the day I was left stranded waiting for the car to be serviced hence the score given.
14 October 2024
100% better service than BMW Northampton .The service advisor Natalie Asif was first class, and very helpful.
14 October 2024
See answer to (1) above.
13 October 2024
Friendly, considerate and informative service.
12 October 2024
We knew from start what service BMW would do and the price of it. They did exactly the same. No surprises.
12 October 2024
Im completely satisfied with the advice given from Roger
09 October 2024
Very friendly and welcoming. Easy to deal with.
09 October 2024
Slow to respond, slow service. On payment of bill.
08 October 2024
Good once they got on with the work. Had to chase up too often. Individuals were polite but I really needed my car back!
08 October 2024
Holly Whitrow is a star! She knew i needed to leave as soon as possible and she did all she could to make it happen!!
08 October 2024
Easy to book, excellent information given throughout the day. Punctual and courteous
08 October 2024
Natasha was attentive, professional and a role model for great customer service.
08 October 2024
The video afterwards was great but there was nothing on there actually detailing the work that had been done as part of the recall which is what it was actually in for
08 October 2024
Good service
08 October 2024
The entire service is excellent
07 October 2024
As above
07 October 2024
As mentioned everything went to plan along with friendly service.
07 October 2024
Twice now the complimentary car wash has not been completed even told by the service adviser that it had been done. Go outside and not even been touched. 1st time I thought maybe a one off but has happened again.
07 October 2024
Recall work not carried out. Still don't know when this will be done.
07 October 2024
The service was fine
07 October 2024
Very smooth experience.
06 October 2024
They provided services that made me feel very professional. They explained the problem in a way that was easy for me to understand and had a good solution.
06 October 2024
Walked me through every step
06 October 2024
Great communication, price exactly as expected. Ben Scott handled initial inquiry in a very professional and polite manner and Natasha Asif was superb on the day. Communication was terrific throughout.
05 October 2024
Natasha was fantastic! Set me up in a quiet space i could work from whilst my car was being worked on. She gave me regular updates throughout whilst being very polite & friendly. Natasha is a real credit to BMW.
05 October 2024
Service agent was very good, no complaints. The service experience itself was poor, with final checks not completed and excuses around not being able to perform them as the disc thickness was below minimum (no way of knowing before service)
04 October 2024
MOT and service performed on time and as expected.
04 October 2024
Natasha Asif always looks after me
03 October 2024
Liam was very helpful and kept me up to date as did Roger (i think that was his name)
03 October 2024
Natalia was the best customer service assistant I have had at Milton Keynes often responding to messages outside normal hours always going the extra mile
03 October 2024
All the problems with the car were sorted out.
03 October 2024
Outstanding Team dedicated to the client
02 October 2024
Poor failed to deal with an issue reported a month earlier. Tests required should have been known before arriving.
02 October 2024
Friendly
02 October 2024
Great service
02 October 2024
Great team, great service and would use again
02 October 2024
I was hoping that another issue with my car could have been resolved at the same time as the item that it was booked in for.
01 October 2024
They resolved the issue i had with a noise from the aircon on my 128ti so i'm happy with the service provided by Stratstone MK.
01 October 2024
I had my car in for diagnostics good service
01 October 2024
At a personal level was made to feel very welcome and the service itself was carried out at the exact price quoted in advance, with no unexpected 'extras' or advisories.
01 October 2024
Great customer service
30 September 2024
Car wash was average at best
30 September 2024
See above and Natasha was very kind in offering me a Lego set after I had built one whisky waiting for my MOT.
30 September 2024
Service counter did not advise my tyre replacement would like for like brand/model and was not aware they should be run flats as standard
30 September 2024
All good
30 September 2024
I have requested for a wash, I have noticed when I reached home, the wax coating on the front bumper is slightly gone on the passenger side and I have also seen a small dent on passenger side rear door.
30 September 2024
Solved problems very quick and easy and went above and beyond to get my car back to me.
29 September 2024
100% satisfied.
29 September 2024
Would have liked a courtesy car, wait was too long for it, otherwise all good
29 September 2024
Did the job and suggested combining another upcoming one
28 September 2024
What I wants they done
28 September 2024
Very satisfied and the car was cleaned well afterwards
28 September 2024
Polite and prompt service on every occasion I've visited BMW Milton Keynes. Natasha Asif & Sam Fleming are always very helpful.
26 September 2024
Everything was exactly as I would have expected
25 September 2024
Their customer service/ after care is second to none- polite, friendly and professional staff who ensure customer satisfaction is 110% every time.
25 September 2024
car was clean when handed back.
25 September 2024
Chris and the service team went above and beyond to ensure my car had its required service with minimal impact to me. Chris kept me informed of any issues and was able to resolve everything within the timescale agreed. Thanks Chris
25 September 2024
I received a video of findings. I was called and kept up to date. It was a 5 star service.
24 September 2024
Excellent service from all staff.
24 September 2024
Politely staffs with smile face.
23 September 2024
Car could have been cleaned better inside especially cockpit area which was still dirty. Otherwise great service and Natasha was really helpful!
23 September 2024
Completely satisfied.
22 September 2024
Great communication was kept informed Friendly professional service provided by Marc Shepherd who sorted everything Natasha on service desk explained everything in professional manner and polite
22 September 2024
Holly was fab 5 star service
22 September 2024
The staff take the time to listen, and then propose an appropriate solution.
22 September 2024
Very impressed with all of the staff from the gentlemen in the car park showing me where to park to the staff who greeted me when I went inside.
22 September 2024
Consistently superb.
22 September 2024
The wait to be seen to drop off and also collect my car was too long.
21 September 2024
Kept in formed of service progress Problem with under tray bolt seized hving to go back for repair
21 September 2024
The technician could precisely told me the problem and the quote/ report is clear to read.
21 September 2024
Poor service
21 September 2024
Holly was fantastic from the time the car was taken in for the repair till the time it was handed over. Her approach was nothing short of excellent and am happy that I was kept up to date all the time managing my expectations.
20 September 2024
Excellent service throughout. Pleasant, efficient staff, job completed as agreed - nothing to fault.
19 September 2024
Chris went the extra mile
19 September 2024
Everything was explained perfectly by Natasha.
18 September 2024
Dropped off for a standard service at agreed time 07.30 was not contacted all day. At 16.30 I sent an email advising that it was too late for me to arrange collection - only then was I contacted, to be told the car was ready....
18 September 2024
Your rep was friendly and professional
18 September 2024
Job was done, great experience, very friendly people.
17 September 2024
It was my first time using Jardine and the and communication was excellent and was very pleased that it wasn't as expensive as the original quote.
17 September 2024
The experience felt confrontational almost at every point, especially at the end.
17 September 2024
Great service
16 September 2024
Good updates given on timing
16 September 2024
Easy to book vehicle in.
16 September 2024
Fully serviced all of my needs
16 September 2024
Excellent help, communication and speed resolving my issues
16 September 2024
Very satisfied, nothing to complain about. Work carried out as expected.
16 September 2024
Service is excellent but my car is still under warranty the suspensions dust cover ripped but BMW said they will not pay for it because still amber.
16 September 2024
I am very satisfied , Natasha and Chris made sure my visit was a pleasure with all work carried out in a welcoming, friendly and professional manner.
16 September 2024
Great professional service.
16 September 2024
Natasha was very helpful and answered several questions I had and got my needed car repairs done the next day which was great for me.
16 September 2024
As above
16 September 2024
Completed services provided in time
15 September 2024
Steve was excellent and kept me up to date with everything
15 September 2024
Everything was ok
15 September 2024
Excellent experience, my service advisor was again Natasha Asif. Very helpful, responsive and accommodating, organised master tech to come out and listen to noises the car was making, good communication. Great ambassador for the brand and dealership
15 September 2024
Chris Bukaka gave excellent customer service
14 September 2024
Excellent customer service
14 September 2024
Excellent service and communication
14 September 2024
Great setup with professional and supportive agents
14 September 2024
Didn't see invoice before being asked to pay. Billed for work that wasn't authorised (adblue)
14 September 2024
effortless on my part and reasonable cost.
14 September 2024
Car Mot carried out on time, no issues.
12 September 2024
As I said very helpful
12 September 2024
I was very happy with my service and recall work all completed on time and at a fair price. Natalia Laszkie on service reception was very helpful with booking in and loan car etc .
12 September 2024
Slick and polite
12 September 2024
Not 5 stars because I've noticed my live traffic updates are no longer working. I have messaged the BMW help centre but no response yet.
12 September 2024
To expensive
11 September 2024
Very polite and helpful
10 September 2024
Excellent customer service on the day from Chris Bukaka. Thank you!
10 September 2024
Visit was easy and simple.
09 September 2024
Very helpful staff
09 September 2024
Pointed out and identified potential problems to be aware of as well as carrying out recall work.
09 September 2024
Again great customer care. All the personnel I encountered were very friendly and courteous.
09 September 2024
Thorough from start to finish.
09 September 2024
Deals with issues in a flawless efficent manner
09 September 2024
Excellent service along with friendly staff
07 September 2024
Excellent communication.
07 September 2024
From the professional and polite reception to collection of the car, very pleased with everything.
07 September 2024
Chris was fantastic, very helpful.
07 September 2024
All good
28 November 2024
Everything was explained very clearly, Kirill took the time to ensure we were comfortable with every decision. Picking up the cars was also a lovely experience