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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
286 ratings and 159 comments received in the last 90 days.
10 June 2025
any tweeks that i required they done their best to make sure i got what i wanted
09 June 2025
Stratstone was fine, but i tried a few Sytner dealers too who were much less impressive. They couldn't find me a car to test drive, so they lost the business.
07 June 2025
Very smooth process from beginning to end. From order of my new car to taking delivery
05 June 2025
Very satisfied. My brand new car arrived on time and was ready for collection on the day we arranged.
04 June 2025
George was fantastic throughout the process and communication was great. I was so relieved how quickly I got a new car and the PX was sorted.
04 June 2025
Regular updates by Salesperson (Kirill). Felt I/we were treated as valued customers at every step.
03 June 2025
The entire team looked after myself and the family.
31 May 2025
Everybody was so lovely and helpful at Stratstone MK. Such a friendly atmosphere.
22 May 2025
Mark was very helpful keeping me informed.
19 May 2025
Quickly sorted everything out, a lot handled remotely
19 May 2025
Great service from the sales team from start to finish.
06 May 2025
Excellent communication
05 May 2025
Very satisfied because the team kept in contact and explained next steps and timelines to me.
04 May 2025
Exceptional service
03 May 2025
Car was in perfect order
03 May 2025
Everyone is friendly - Kirill took the time to help me find the right car and was very happy to show me options with the car and finance package
03 May 2025
Kept me up to date all the way through the build process
02 May 2025
See above
29 April 2025
Everything went to plan and the processes were smooth and effective.
21 April 2025
There were no issues in this regard.
16 April 2025
The only reason this is not a five star is due to very slight damage on the new front number plate. The dealer did offer to change which I will do at some point. However, this should not have been fitted. Great staff at the BMW part of Stratstone.
04 April 2025
Helpful, friendly, efficient and no pressure.
03 April 2025
Explained everything well - polite and easy to navigate
03 April 2025
Mark in sales was very understanding, attentive, clear and helpful
02 April 2025
Mel and Gordon were great
02 April 2025
Nothing to be improved
01 April 2025
A good experience with a swift turn around and great advise from Mel.
01 April 2025
Excellent service from start to finish by my car sales executive Kwesi Adesi
01 April 2025
Great team at MK very helpful
01 April 2025
It just is like going home - everything is so reassuring and relaxed
30 March 2025
Could not have been better, we were looked after brilliantly
30 March 2025
Kirill was brilliant, he was always there if i had any questions throughout the whole process. He recognised I'm a 30 year old and not a 60 year old man and was relatable to me. We spoke about shared interests and he was patient always.
29 March 2025
We were keen to get a replacement car which was smaller than our existing seven seater. Kirill understood our requirements and helped us to order the particular options necessary. I have to also say the security staff helped us park when we arrived.
28 March 2025
Salesman was 10/10
26 March 2025
Salesman Kwesi was enthusiastic and very helpful nothing was a problem
26 March 2025
Great service from BMW Milton Keynes especially Kirill. Great guy, always kept me informed and made my journey stress free and a breeze!
15 June 2025
Because it was a 5 star service! Natalia my service organiser was brilliant. So calm, reassuring and all round brilliant in getting my car through the various work required. A great effort.
14 June 2025
Completely satisfied, team were friendly and helpful
12 June 2025
Despite a delay I was completely satisfied with service I received.
11 June 2025
See previous comment.
10 June 2025
The service advisor kept me updated on my vehicles progress and supplied me with information about my vehicle and additional parts I may need for the future and also offered me pricing for the work
09 June 2025
From easy check-in to check out, the whole experience was great. Staff were very polite and considerate and Liam was spot on and hrr we lord me with arranging my MOT next
08 June 2025
I was very pleased with the service and assistance i received
07 June 2025
Just so experienced
07 June 2025
She is really helpful and kept me updated throughout the whole process and was able to answer all my queries.
07 June 2025
As question 1
07 June 2025
As all the works was done efficiently and on time
06 June 2025
Straightforward and clear. To be offered a free health check rather than be charged for diagnostic work was a surprise for a main dealer! Very good advice and pro active offering the same again in 6 months
06 June 2025
The oil change was done with no issues, Evening pickup - I had to wait 40 mins not sure if they got my name right The complimentary wash is were i got disappointed the car was still dirty- they have washed not denying it but I had to wash again
05 June 2025
Attention to detail from the gentleman who was dealing with me
05 June 2025
All went very well!
04 June 2025
Same as above
04 June 2025
No problems encountered. Excellent service from start to finish.
03 June 2025
It was quick and simple to do no hassle
03 June 2025
Too long a waiting time for service or warranty appointments
03 June 2025
Service team were fantastic and managed to find out problem. There was an issue with remote accessing the car which meant i had to have a full check up. Pricing seems very high for such an older vehicle!
03 June 2025
Staff were polite and very helpful.
02 June 2025
As above
02 June 2025
The quality of work was very good and no issues post the service.
02 June 2025
Never seem to fix the problem 1st time!
02 June 2025
I was informed at every stage by Casey Wall and information i was given was very helpful.
01 June 2025
Exactly what I needed. Prompt and great service.
30 May 2025
Couldn't fault the service ....
28 May 2025
Excellent effecient service from the time I drove into the carapark
28 May 2025
As above
28 May 2025
Good customer experience due to dealing with Natasha.
28 May 2025
As above
25 May 2025
Paperless.... no dedicated service rep. Had to pay for oil change even though it was done only 8 months ago....
25 May 2025
Great service
23 May 2025
My advisor was called Mrs Asif she couldn't do enough to help me get my car serviced and help with after sales . For me she is a credit to BMW Milton Keynes. We live in a world of no service or self centered. It was so nice to be treated so well
23 May 2025
Service advisor Natasha very helpful
22 May 2025
Good
22 May 2025
Colin has brilliant customer service skills, he creates a personalised experience, it is people like him that add value to your Business. Thank you for all your help Colin.
21 May 2025
Really attentive from the moment I walked in to when I left.
21 May 2025
Holly was a pleasure to deal with and apologetic about the invoice mistake.
21 May 2025
A very professional service. The reception was slick, mechanics, interested and involved, Service Agent kept me updated.
20 May 2025
Consistently good service, and friendly staff from there.
20 May 2025
Especially Manni (Sales) and his manager. They are helpful and patient. Manni is very patient and explaining all the details of the car for me.
20 May 2025
N/A
20 May 2025
Staff were attentive, polite and courteous. Holly in particular
19 May 2025
The staff was very friendly & polite. The car was repaired on time.
19 May 2025
The lady (tasha )assigned to my car service always provides an excellent service, goes beyond to accommodate my needs and requirements.
18 May 2025
A problem with the air conditioning system was rectified earlier than expected and the car was cleaned as well
18 May 2025
Had brake pads fitted , £100, cost was £626, for 1 hour of labour? I booked my car in almost 2 months in advance for a Saturday appointment at 8am waiting at the dealership, they began working on my car at 11am waste of my money and time
18 May 2025
Limited communication, no one answers the telephone when I ring. Service was free in compensation for the damage
17 May 2025
Every time I've been I've been satisfied with my experience and service I receive
17 May 2025
Communication and speed of service
17 May 2025
Professional, polite and quick
16 May 2025
Warranty repair was carried out in a timely manner ... no issues what so ever
15 May 2025
Very polite and efficient
14 May 2025
The service was generally good but unfortunately I was made to hang around for c20 minutes when I was collecting my vehicle. I was asked to see a specific member of staff who was not at their desk, and then on return they just handed me my keys.
14 May 2025
Some delay getting car back otherwise 5 stars. The communication from Liam was first rate.
13 May 2025
As always, more parking spaces needed at busy times
13 May 2025
Every aspect was good - pre quoted price, delivery on that price, and everything completed on time
12 May 2025
A well organised BMW dealership. You feel you are in good hands
12 May 2025
Quick service
10 May 2025
Speedy, professional, friendly. Good coffee too!
09 May 2025
All my questions answered and the car presented back clean and fresh.
08 May 2025
Service advisors was very helpfull
08 May 2025
Everyone was professional and helpful. The showroom was very well organised and welcoming.
07 May 2025
See above
07 May 2025
Good communication and fast service
06 May 2025
I personally had difficulty getting A progress report
05 May 2025
Very good service and quick
04 May 2025
Good experience and great comms Car clean was much appreciated
03 May 2025
Due to the customer service provided by the gentlemen that was assisting me.
01 May 2025
Car was ready in one day
01 May 2025
Not really able to fully comment because of what happened and any comment might be taken out of context.
30 April 2025
because I am
29 April 2025
Recall dealt with efficiently
28 April 2025
Good service
28 April 2025
Friendly, efficient, helpful
27 April 2025
Very smooth all round but made by the people being attentive and pleasant. On this occasion it was Casey who dealt with me and she was very professional and engaging regarding every aspect.
26 April 2025
Holly was great. Kept us updated and dealt with things smoothly and efficiently and in a friendly manner.
25 April 2025
Friendly helpful and feedback (video health check) was more than expected
25 April 2025
Been dealing with Kevin Frier for years and always has gone above and beyond to help me out and look after my cars
25 April 2025
Kevin assisted me with getting a hire car, helped my understand all the parts and elements and what the impact of the parts
24 April 2025
Always greeted in a friendly yet professional manner. Service has been given with a personal touch from the reception staff through to my service advisor. Great communication throughout the process. A personalised video received showing work done.
24 April 2025
My only issue is that with previous visits, with a different vehicle, I was given a vehicle report on completion of the service. It would be good to receive this as a paper copy (or e-mailed).
24 April 2025
Very satisfied with the staff especially Natasha Asif.
23 April 2025
The service provided was professional, efficient, and incredibly helpful. Service manager, Sam Fleming helped to resolve the repair for my car and kept me updated throughout the process.
23 April 2025
Always a pleasure servicing my car at this dealership.
22 April 2025
A clear descriptive video of the work live by the engineer. Helpful service by all the staff concerned.
22 April 2025
Good to know all is well with my car and to see the video of the health check.
21 April 2025
The whole process was both easy & clearly communicated, the team at dealership were friendly, flexible around my timings and informative. Only point was a centrally located team trying to double book, point noted but NOT a dealer issue.
18 April 2025
Unfortunately loan car not available so they paid for my uber home
17 April 2025
Very friendly and professional.
16 April 2025
parts that were needed no fuss.
15 April 2025
Couldn't fault it.
15 April 2025
Very helpful
12 April 2025
Kevin Frier manged to get my car repaired super quick.
12 April 2025
If I had to make a criticism, it would be of your online booking system. Having booked for one time, I then received an email giving a different time.
11 April 2025
Emily who was handling my case was super helpful and a great person to deal with!
10 April 2025
Efficient and communicative
09 April 2025
This was the first service for my vehicle purchased in May 2023. I was dealt with by Natasha Asif who exceeded my expectations in terms of customer service. Natasha is very personable and extremely efficient in her job role.
09 April 2025
Natasha was excellent in all areas.
08 April 2025
Quick and efficient on this occasion, all staff were helpful and polite without any excessive upselling. The dealership is lovely and clean with a good array of refreshments available. I enjoyed looking at the current stock too.
08 April 2025
Still have not solve my problem
07 April 2025
Quick and flexible service
06 April 2025
A complete lack of communication between staff/departments, which caused me a lot of inconvenience and a waste of my time.
05 April 2025
Clear comns
05 April 2025
Was very happy done exactly what they said
04 April 2025
Recall repair carried out as well as free vehicle health check
03 April 2025
I was kept informed of progress and was able to get all works required.
03 April 2025
Extremely easy
02 April 2025
Had the car abit longer than expected but it wasn't an issue as I had alternative transport. Problem was diagnosed and sorted so I'm pleased.
01 April 2025
Very satisfied, it was easy to book, friendly greeting on arrival, efficient receptionist, service person Colin explained what would happen and how long we would have to wait and kept us informed of progress. The coffee was also quite good
01 April 2025
Very impressed from the moment I arrived to the moment I left.
01 April 2025
As above, very easy and simple booking sequence
31 March 2025
Although there was an equipment failure in the garage that delayed the completion of the planned work the service representative, Colin, ensured that I was kept informed. He also gave me a toy for my grandson.
31 March 2025
Quickly identified the problems, and provided an alternate vehicle while they resolved them.
31 March 2025
All done as expected
30 March 2025
There was nothing to make me dissatisfied.
29 March 2025
I was treated with respect. My concerns were valued and attended to without question.
29 March 2025
BMW Milton Keynes did a great job with my car. Did the recall work and in addition pulled off a small miracle getting a handbrake fault repaired that was not originally scheduled!
27 March 2025
Great service
27 March 2025
No problem
26 March 2025
Overall a great service provided by BMW
12 June 2025
Manni listened to my needs and have the right car for me.