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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
285 ratings and 168 comments received in the last 90 days.
05 July 2025
Again the staff are a credit to the business.
04 July 2025
Excellent service.
03 July 2025
First class service. Attentive and made the experience professional and simple.
03 July 2025
George and Don were highly professional and sought the correct solution for me
03 July 2025
Kirill and Dylan were exceptional
26 June 2025
Kirill was very knowledgeable and accommodating.
25 June 2025
Kirill was excellent
23 June 2025
Whilst Sam was amazing as always, we purchased a brand new BMW and the valet staff use greasy products which stain the door seals. Products which are used for the interior of the cars s/b carefully selected to ensure they don't leave any residue.
17 June 2025
the whole service was 1st class
12 June 2025
Manni listened to my needs and have the right car for me.
10 June 2025
any tweeks that i required they done their best to make sure i got what i wanted
09 June 2025
Stratstone was fine, but i tried a few Sytner dealers too who were much less impressive. They couldn't find me a car to test drive, so they lost the business.
07 June 2025
Very smooth process from beginning to end. From order of my new car to taking delivery
05 June 2025
Very satisfied. My brand new car arrived on time and was ready for collection on the day we arranged.
04 June 2025
Regular updates by Salesperson (Kirill). Felt I/we were treated as valued customers at every step.
04 June 2025
George was fantastic throughout the process and communication was great. I was so relieved how quickly I got a new car and the PX was sorted.
03 June 2025
The entire team looked after myself and the family.
31 May 2025
Everybody was so lovely and helpful at Stratstone MK. Such a friendly atmosphere.
22 May 2025
Mark was very helpful keeping me informed.
19 May 2025
Great service from the sales team from start to finish.
19 May 2025
Quickly sorted everything out, a lot handled remotely
06 May 2025
Excellent communication
05 May 2025
Very satisfied because the team kept in contact and explained next steps and timelines to me.
04 May 2025
Exceptional service
03 May 2025
Everyone is friendly - Kirill took the time to help me find the right car and was very happy to show me options with the car and finance package
03 May 2025
Kept me up to date all the way through the build process
03 May 2025
Car was in perfect order
02 May 2025
See above
29 April 2025
Everything went to plan and the processes were smooth and effective.
21 April 2025
There were no issues in this regard.
16 April 2025
The only reason this is not a five star is due to very slight damage on the new front number plate. The dealer did offer to change which I will do at some point. However, this should not have been fitted. Great staff at the BMW part of Stratstone.
06 July 2025
Asked to drop the car in the morning for inspection, inspection only got done late on the day. Lady at the desk wasn't happy with report, asked for second opinion. It took 4 days to get report and a lot of chase from my side to get the report back.
06 July 2025
The actual work on the car was excellent, just getting information was the problem
06 July 2025
Polite staff but when it came to discussing the problem - felt like I was being called a liar, not interested in seeing photos I had of initial problem that was made worse by still having to drive my grandchildren to school before BMW could look at
05 July 2025
Not happy with there service No going back.
03 July 2025
Service was completed whilst I waited just over 2 hours. I had access to Wi-Fi and so could work, and refreshments were available FOC
03 July 2025
Politeness and kindness
03 July 2025
They are brilliant, especially Kevin !
02 July 2025
The customer service was good
02 July 2025
Completely satisfy with the customer service person.
02 July 2025
The communication was excellent from booking appointment to completing the MOT and picking up the car. Appreciate Holly, she was good in communicating the process.
01 July 2025
I was overcharged, but the extra charge is due for refund. I was also offered (twice) complimentary car wash, and although agreeing to it, it hasn't been done.
01 July 2025
Holly is very helpful, professional and friendly.
28 June 2025
Everything was excellent
27 June 2025
Very good customer service, can't be faulted
26 June 2025
Good service
26 June 2025
No update no video received
26 June 2025
na
26 June 2025
I didn't get the video of the service, I didn't get a breakdown of the condition of the car. I was asked if I wanted the car to be washed, which I agreed - but it wasn't done.
26 June 2025
I got a free sprite from the fridge
25 June 2025
Transparency
24 June 2025
I think you should look into this and give me a call and I can explain
24 June 2025
The car windows were dirty
24 June 2025
Excellent customer service from the point I arrived to drop off my car, the chap helped me check in on the system and when I collected the car, Natalia couldnt have been more helpful
22 June 2025
Worked smoothly, kept informed. Comfortable place to spend 3 hrs which flew by
22 June 2025
Kept informed all through the process
21 June 2025
Could not fault the service provided by service agent Natalia,additional work carried out at the same time and the vehicle was ready on time -Very good..
21 June 2025
now what it used to be, impatient everything quick, quick, quick
19 June 2025
The whole experience was so easy and all the members of your team that I dealt with were professional and outstanding.
18 June 2025
Disappointed with Stratstone MK. Staff were unhelpful, and Holly was dismissive when I raised concerns about being without a car. My complaint took over a week to get a response, which denied any fault. I won't return if I can avoid it.
18 June 2025
Very friendly and helpful staff Nothing was too much to help. Professional
18 June 2025
Excellent service as expected
18 June 2025
Everything was done as arranged, no messing around.
17 June 2025
They should have told me before booking the appointment
17 June 2025
Straight forward and seamless.
17 June 2025
Liam was excellent explaining and communicating with me
17 June 2025
Car was a bit late having work completed but kept fully up to date. At all times .offered drinks while waiting.
16 June 2025
Nothing is too much trouble for them , they always go above and beyond to make sure everything is perfect.
16 June 2025
Managed to get my car in for a service & turn it around pretty quickly. Liam was very knowledgeable & provided great detail & service
15 June 2025
Because it was a 5 star service! Natalia my service organiser was brilliant. So calm, reassuring and all round brilliant in getting my car through the various work required. A great effort.
14 June 2025
Completely satisfied, team were friendly and helpful
12 June 2025
Despite a delay I was completely satisfied with service I received.
11 June 2025
See previous comment.
10 June 2025
The service advisor kept me updated on my vehicles progress and supplied me with information about my vehicle and additional parts I may need for the future and also offered me pricing for the work
09 June 2025
From easy check-in to check out, the whole experience was great. Staff were very polite and considerate and Liam was spot on and hrr we lord me with arranging my MOT next
08 June 2025
I was very pleased with the service and assistance i received
07 June 2025
She is really helpful and kept me updated throughout the whole process and was able to answer all my queries.
07 June 2025
As question 1
07 June 2025
As all the works was done efficiently and on time
07 June 2025
Just so experienced
06 June 2025
Straightforward and clear. To be offered a free health check rather than be charged for diagnostic work was a surprise for a main dealer! Very good advice and pro active offering the same again in 6 months
06 June 2025
The oil change was done with no issues, Evening pickup - I had to wait 40 mins not sure if they got my name right The complimentary wash is were i got disappointed the car was still dirty- they have washed not denying it but I had to wash again
05 June 2025
All went very well!
05 June 2025
Attention to detail from the gentleman who was dealing with me
04 June 2025
No problems encountered. Excellent service from start to finish.
04 June 2025
Same as above
03 June 2025
Service team were fantastic and managed to find out problem. There was an issue with remote accessing the car which meant i had to have a full check up. Pricing seems very high for such an older vehicle!
03 June 2025
Staff were polite and very helpful.
03 June 2025
Too long a waiting time for service or warranty appointments
03 June 2025
It was quick and simple to do no hassle
02 June 2025
I was informed at every stage by Casey Wall and information i was given was very helpful.
02 June 2025
Friendly staff
02 June 2025
Excellent service, kept updated at all times. The only concern I have is my car was not washed when I picked it up. This is just a minor detail
02 June 2025
The quality of work was very good and no issues post the service.
02 June 2025
Never seem to fix the problem 1st time!
02 June 2025
As above
01 June 2025
Exactly what I needed. Prompt and great service.
30 May 2025
Couldn't fault the service ....
28 May 2025
Excellent effecient service from the time I drove into the carapark
28 May 2025
As above
28 May 2025
Good customer experience due to dealing with Natasha.
28 May 2025
As above
25 May 2025
Paperless.... no dedicated service rep. Had to pay for oil change even though it was done only 8 months ago....
25 May 2025
Great service
23 May 2025
My advisor was called Mrs Asif she couldn't do enough to help me get my car serviced and help with after sales . For me she is a credit to BMW Milton Keynes. We live in a world of no service or self centered. It was so nice to be treated so well
23 May 2025
Service advisor Natasha very helpful
22 May 2025
Good
22 May 2025
Colin has brilliant customer service skills, he creates a personalised experience, it is people like him that add value to your Business. Thank you for all your help Colin.
21 May 2025
Really attentive from the moment I walked in to when I left.
21 May 2025
Holly was a pleasure to deal with and apologetic about the invoice mistake.
21 May 2025
A very professional service. The reception was slick, mechanics, interested and involved, Service Agent kept me updated.
20 May 2025
Consistently good service, and friendly staff from there.
20 May 2025
Especially Manni (Sales) and his manager. They are helpful and patient. Manni is very patient and explaining all the details of the car for me.
20 May 2025
N/A
20 May 2025
Staff were attentive, polite and courteous. Holly in particular
19 May 2025
The staff was very friendly & polite. The car was repaired on time.
19 May 2025
The lady (tasha )assigned to my car service always provides an excellent service, goes beyond to accommodate my needs and requirements.
18 May 2025
A problem with the air conditioning system was rectified earlier than expected and the car was cleaned as well
18 May 2025
Had brake pads fitted , £100, cost was £626, for 1 hour of labour? I booked my car in almost 2 months in advance for a Saturday appointment at 8am waiting at the dealership, they began working on my car at 11am waste of my money and time
18 May 2025
Limited communication, no one answers the telephone when I ring. Service was free in compensation for the damage
17 May 2025
Every time I've been I've been satisfied with my experience and service I receive
17 May 2025
Communication and speed of service
17 May 2025
Professional, polite and quick
16 May 2025
Warranty repair was carried out in a timely manner ... no issues what so ever
15 May 2025
Very polite and efficient
14 May 2025
The service was generally good but unfortunately I was made to hang around for c20 minutes when I was collecting my vehicle. I was asked to see a specific member of staff who was not at their desk, and then on return they just handed me my keys.
14 May 2025
Some delay getting car back otherwise 5 stars. The communication from Liam was first rate.
13 May 2025
As always, more parking spaces needed at busy times
13 May 2025
Every aspect was good - pre quoted price, delivery on that price, and everything completed on time
12 May 2025
A well organised BMW dealership. You feel you are in good hands
12 May 2025
Quick service
10 May 2025
Speedy, professional, friendly. Good coffee too!
09 May 2025
All my questions answered and the car presented back clean and fresh.
08 May 2025
Service advisors was very helpfull
08 May 2025
Everyone was professional and helpful. The showroom was very well organised and welcoming.
07 May 2025
See above
07 May 2025
Good communication and fast service
06 May 2025
I personally had difficulty getting A progress report
05 May 2025
Very good service and quick
04 May 2025
Good experience and great comms Car clean was much appreciated
03 May 2025
Due to the customer service provided by the gentlemen that was assisting me.
01 May 2025
Car was ready in one day
01 May 2025
Not really able to fully comment because of what happened and any comment might be taken out of context.
30 April 2025
because I am
29 April 2025
Recall dealt with efficiently
28 April 2025
Good service
28 April 2025
Friendly, efficient, helpful
27 April 2025
Very smooth all round but made by the people being attentive and pleasant. On this occasion it was Casey who dealt with me and she was very professional and engaging regarding every aspect.
26 April 2025
Holly was great. Kept us updated and dealt with things smoothly and efficiently and in a friendly manner.
25 April 2025
Friendly helpful and feedback (video health check) was more than expected
25 April 2025
Kevin assisted me with getting a hire car, helped my understand all the parts and elements and what the impact of the parts
25 April 2025
Been dealing with Kevin Frier for years and always has gone above and beyond to help me out and look after my cars
24 April 2025
Always greeted in a friendly yet professional manner. Service has been given with a personal touch from the reception staff through to my service advisor. Great communication throughout the process. A personalised video received showing work done.
24 April 2025
My only issue is that with previous visits, with a different vehicle, I was given a vehicle report on completion of the service. It would be good to receive this as a paper copy (or e-mailed).
24 April 2025
Very satisfied with the staff especially Natasha Asif.
23 April 2025
Always a pleasure servicing my car at this dealership.
23 April 2025
The service provided was professional, efficient, and incredibly helpful. Service manager, Sam Fleming helped to resolve the repair for my car and kept me updated throughout the process.
22 April 2025
A clear descriptive video of the work live by the engineer. Helpful service by all the staff concerned.
22 April 2025
Good to know all is well with my car and to see the video of the health check.
21 April 2025
The whole process was both easy & clearly communicated, the team at dealership were friendly, flexible around my timings and informative. Only point was a centrally located team trying to double book, point noted but NOT a dealer issue.
18 April 2025
Unfortunately loan car not available so they paid for my uber home
17 April 2025
Very friendly and professional.
16 April 2025
parts that were needed no fuss.
15 April 2025
Very helpful
15 April 2025
Couldn't fault it.
12 April 2025
Kevin Frier manged to get my car repaired super quick.
12 April 2025
If I had to make a criticism, it would be of your online booking system. Having booked for one time, I then received an email giving a different time.
06 July 2025
The sales side of Stratstone is always effecient and friendly, it is always let down by the aftercare and servicing side.